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Cancellation Policy
Cancellation Policy

CAN I CANCEL MY ORDERS?

While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (support@archmesh.com) within 8 hours, we can try to cancel it, provided the seller has not already started the shipping process. If the cancellation request happens after 8 hours or if the shipping process has been started already, we cannot entertain any request.


WHAT IS THE CANCELLATION FEE?

There is a minimum cancellation fee: 5% of the total order value, which is charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.


MODE OF TRANSFER OF PAYMENTS:

Refunds will be done through NEFT transfer which will be coordinated by our accounts team. The refund duration is 5-7 days from the date of cancellation. If you need any clarifications on refunds. Please email us to support@archmesh.com


CAN I RETURN MY ORDERS?

Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which Archmesh.com or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service (support@archmesh.com) if you detect any damages or defects within 8 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. In other cases, our friendly customer service will help you with handling warranty issues.


DAMAGE CLAIMS OR SHORTAGES – IMPORTANT NOTICE

Any claims for damage and/or shortages MUST be reported in 8 business hours without exception. Be sure to check your deliveries upon receipt.


WE PAY FOR RETURN SHIPPING

We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on archmesh@outlook.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.

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